Terms and Conditions – SMS Thangamaligai
Effective Date:
[17.09.2025]
Welcome Message
Welcome to SMS Thangamaligai! We appreciate your trust and take pride in offering you high-quality jewelry products with excellent service. Please read these Terms and Conditions carefully as they govern your use of our website and mobile apps.
By accessing or using our services, you agree to abide by these terms.
1. About SMS Thangamaligai
• SMS Thangamaligai (“we”, “our”, or “us”) is owned and operated by SMS Thangamaligai with its registered office at:
68, Kasukadai Bazaar, Aruppukottai – 626101, Tamil Nadu, India
• Our contact email: smsthangamaligai@gmail.com
We specialize in jewelry products such as gold, silver, platinum, and precious stones.
2. Definitions
• Jewelry/ Jewels: Customized or pre-designed ornaments made of precious metals with or without stones.
• User/Customer: Any person using our website or app.
• Member/Registered User: A customer who has registered an account with us.
• Gift: Merchandise paid by a member for delivery to a different person at a different address.
3. User Agreement
These terms form a binding agreement between you and SMS Thangamaligai. By using our services, you agree to comply with these terms and all applicable laws, including privacy, payment, and data protection regulations.
4. Eligibility
• You must be at least 18 years old to register and use our services.
• Individuals deemed ‘incompetent to contract’ under Indian law are not eligible.
5. Registration
• Registration is free and requires accurate personal information including name, address, phone number, and date of birth.
• You are responsible for maintaining confidentiality of your login details and ensuring all information is up to date.
• We reserve the right to suspend or terminate your account if false or suspicious information is provided.
6. Acceptance of Policies
You must accept the Privacy Policy and User Agreement before registering. By accepting, you confirm you have read and understood the terms.
7. Payments and Pricing
• Payments can be made via credit/debit cards, net banking, or NEFT through authorized payment gateways.
• All transaction details are handled securely by third-party processors and are not stored on our servers.
• Prices include the product cost, applicable GST, and value-added charges such as designing and making fees.
• You are responsible for taxes and reporting income related to purchases.
8. Exchange Policy
Customers may exchange purchased items at our showrooms based on prevailing market rates, at our discretion.
9. Returns, Refunds, and Exchanges
• Return before delivery: Customers may cancel orders before delivery for valid reasons.
• Defective upon delivery: Jewelry with genuine manufacturing defects can be returned if reported on the date of delivery.
• Dissatisfaction: Items may be returned within 15 days if unused and in original condition, subject to verification.
• Gifts: Returns are allowed if the beneficiary proves ownership with a government ID.
• Exchanges: Exchanges must be processed within 15 days; customized items may only be exchanged at showrooms.
Refunds will be processed within 15 working days via the same mode of payment used for the purchase.
10. Repairs and Insurance
• Repairs can be made at our showrooms with applicable charges.
• Insurance covers items only during transit until delivery is acknowledged.
11. Shipping and Delivery
• Deliveries are made within India and are subject to availability and logistics.
• Customers must provide accurate details and may need to visit courier offices for pickup in certain areas.
• Delivery timelines range between 7 to 21 working days, depending on product availability.
12. Force Majeure
We are not liable for delays caused by events beyond our control, such as natural disasters, government restrictions, or strikes.
13. Fraud and Legal Action
We reserve the right to pursue legal action and recover losses from fraudulent activities, including misuse of payment methods.
14. Intellectual Property
All content on our website, including text, images, logos, and designs, is protected under Indian and international copyright laws. Users must not misuse or replicate our content without permission.
15. Third-Party Content
We are not responsible for content on external websites that may be linked from our platform.
16. Communications
We may contact you via email, SMS, or other channels for support, updates, or promotional content if you opt in. Customer service is available from 10 AM to 7 PM IST.
17. User Feedback
Feedback and reviews are welcome but must not include offensive or unlawful content. We reserve the right to use user feedback for promotional purposes.
18. Privacy Policy
Please refer to our Privacy Policy for details on how your personal data is collected and protected.
19. Modification Rights
We may update these terms at any time. Continued use of our services implies acceptance of revised terms.
20. Governing Law
These terms are governed by the laws of India. Any disputes will be resolved exclusively in the courts of Aruppukottai, Tamil Nadu.
Contact Us
For any questions or concerns regarding these Terms and Conditions, please reach out to:
Email: smsthangamaligai@gmail.com